Getting Started with Google Search Console in Google Analytics

We can't ask every user what they're looking for on our site. So, we rely on tools such as Google Search Console for clues. Learn how to strategize around your users' goals with Google Search Console.

Write for Alexa — Even if You Just Have a Website

Preparing Alexa-friendly content had a steep learning curve. See our lessons learned on writing for conversational interfaces. These tips will help your content no matter how you present it!

State of Georgia launches its first Alexa Skill: Ask GeorgiaGov

Through technology and design we can lessen the friction between Georgians and government services. This extends far beyond our previous focus of websites. To fulfill this mission, we've published Ask GeorgiaGov, an Alexa skill.

Announcing: Digital Services Georgia

The scope of digital services has expanded past website and application delivery. To address the growing scope of digital service needs, the GeorgiaGov Interactive team will expand its offerings in the form of the Office of Digital Services.

State of Georgia receives 2017 Government Experience Award

The state of Georgia has been honored with a Government Experience Award for 2017 from the Center for Digital Government. The award recognizes enhancements to citizen service and engagement.

The Business of Helping Citizens, Not Building Websites

Citizens need services now, not when it’s convenient for us. That's why we provided persona and information architecture consultation to the Georgia Public Safety Training Center, an agency whose website is not on the GeorgiaGov platform.

What Analytics Should You Care About?

Google Analytics can quickly become overwhelming. There’s so much to take in and you can lose yourself in an endless sea of data. Not sure where to start? We’ll get you pointed in the right direction.

Clarify Your Message with a Social Media Policy

How does your online presence reflect on your organization? A social media policy helps employees understand what actions cross the line, and helps the public know how they can — and cannot — interact with your agency on social media.

Stop Preaching, Start Supporting

Support is best served as a collaborative, team effort. Recently, we changed our support process and are excited about the changes and how it has empowered our users to answer their own questions.

Digital Ecosystems, Part 3: Cultivating a Holistic Digital Strategy

A holistic digital strategy should enable your organization to manage citizen experience and your digital presence.