Building Visitor Trust Through Design

If your agency is part of GovHub, you know that the unified theming — color palettes, fonts, icon styles, etc. — across sites helps to reassure visitors that they’re getting credible information from trusted government sources. We have options for you if your agency site is not on GovHub, or if you have other applications or websites that would benefit from state branding.

New Challenges of Content: Your Content Operations

Content operations are a thoughtful system of making content happen in alignment with your vision and strategy day in and day out. As the third and last installment in our content series, which began with Your Opportunity and Your Content Strategy, this article explains what content operations are and how you can make them work for your agency.

New Challenges of Content: Your Content Strategy

Content strategy starts with defining a vision, then moves into deep analysis of the current state, and ends with synthesizing the information into a strategy document.

Closing the Loop: Why Your Feedback is Important

At this year’s GOVTalks, we spoke about how Digital Services Georgia uses customer feedback to drive GovHub forward into a more mature platform. What do we do with the feedback that we receive? And how do we work to ensure that the changes that we make to the platform benefit all of our content managers and our constituents?

Analyzing Public Service: How to Tell the Right Story

For those of us who’ve moved from managing digital properties in the private sector to a public-sector equivalent, the website analytics we once obsessed over no longer tell the right story. Instead of being motivated by profit, all we care about is how well we serve the public.

SEO 101: GovHub Gives You a Head Start

For many constituents looking for government services, their user journey doesn't start at an agency website, but at a search engine, like Google or Bing. In order to reach an audience where they are, state organizations must make search engine optimization (SEO) a digital priority for their websites.

New Challenges of Content: Your Opportunity

More digital interaction means higher demand for effective content from your agency. Sometimes this demand means more content to support more decisions and tasks, and sometimes this demand means better content.

Journey to the Top of Maslow’s Pyramid With GovHub

The DSGa team just finished migrating 80+ websites to GovHub, Georgia’s official digital publishing system powered by Drupal 8. While this may seem like the end of a long trip, the real journey is just about to begin!

With the People: Introducing pilot.georgia.gov

The Digital Services Georgia (DSGa) team is excited to launch pilot.georgia.gov. This pilot site is more than a facelift to the existing Georgia.gov website; it’s a modern way of managing content and interactions.

How To Successfully Critique Design

Providing design feedback that is effective is a difficult task. As a stakeholder, your feedback can have a large impact, so it's important that it is on target and constructive.