Need to free up employee resources and still get a stellar customer service rating? Usability testing can do both for your website.

Alerts are an effective way to make sure important content is seen, but that message gets lost if you ignore best practices. We thought it would be instructive to highlight how we rolled out the Alert feature on Georgia.gov early during the COVID-19 pandemic, and how we adjusted our approach as time went on.

This blog is going to focus on our fonts and typography: what we designed, why we designed it this way, and how this system is different from just about anything else you might have come across.