Citizen Journey Mapping

Citizen Journey Mapping icon
What's your user's journey?

Topics

In this class, we'll talk about:

  • Scenarios
  • Stress cases
  • Citizen journey mapping

See the full class presentation in Google slides.

Class Materials

Submit Your Completed Work

We keep track of attendees' progress through course. You are required to complete all assignments to receive your Content Specialist Certification.

If you'd like to submit your completed class materials digitally, or if you'd like to let us know what you thought of the class, please complete the Satisfaction Survey: Citizen Journey Mapping.

Prerequisites

You must take Personas before attending this class.