External Policy

The following guidelines must be displayed to users on all social media sites or made available by hyperlink.

Moderation of Third Party Content

Our social media presence intends to create a safe space for open discussion and interaction with the Digital Services Georgia team. Please note that we DO moderate our social media accounts and pages. In order to foster an engaging environment, we reserve the right to restrict comments that:

  • Are threatening, discriminatory, obscene, derogatory, profane or hateful
  • Contain offensive terms that target protected classes
  • Harm the reputation of any person or organization
  • Suggest or encourage violent or illegal activity
  • Contain information that reasonably could compromise individual or public safety
  • Advertisements or solicitations of any kind
  • Off-topic posts or repetitive posts that are copied and pasted or automated
  • Promote or endorse political campaigns or candidates
  • Personal information including, but not limited to, identification numbers, phone numbers and emails

We reserve the right to ban or block repeat offenders from interacting with our social media accounts and pages, as the platforms allow.

Additionally, we do not promote commercial endorsements. Likes, links, and follows do not suggest that we are promoting or in agreement with third-party content.

If you would like a response, please do your best to keep comments relevant to the post you are commenting on. Otherwise, feel free to send us a direct message. We regularly check our inbox and respond.

Public Records Law

Agency social media sites are subject to applicable public records laws. Any content maintained in a social media format related to agency business, including communication posted by our Agency and communication received from citizens, is a public record. The Department maintaining the site is responsible for responding completely and accurately to any public records request for social media content.

Crisis Communication

During times of crisis — such as natural disasters and states of emergency — we plan to communicate with our audience in the most effective way. We will base our crisis messages on articles from reliable media outlets and public statements from elected officials, and we will reference the source.

Note: When social media is a not an appropriate outlet for communication as determined by the Digital Services Georgia team, we will rely on other methods of communication, such as email.