Citizen Journey Mapping
In this class, we'll talk about:
- Stress cases
- Citizen journey mapping
See the full class presentation in Google slides.
Submit Your Completed Work
We keep track of attendees' progress through course. You are required to complete all assignments to receive your Content Specialist Certification.
If you'd like to submit your completed class materials digitally, or if you'd like to let us know what you thought of the class, please complete the Satisfaction Survey: Citizen Journey Mapping.
You must take Personas before attending this class.