As the recruitment arm of Orchard Growers, Orchard Advocates bring usability studies straight to the people they impact most.
Who are Orchard Advocates?
Orchard Advocates are highly valuable members of the Orchard Growers Testing Program. Advocates are a vital link between DSGa’s tests and your website’s users. When you recruit your audience to participate in our usability studies, we’ll know our findings will help us improve the user experience of our state websites for all Georgians.
How does it work?
Depending on how you interact with users, it might be appropriate to recruit new Orchard Growers outside of specific tests. Maybe you have a digital display in your customer service centers? Maybe you sometimes receive feedback on your site? These would be great places to encourage people to learn more and sign up through the evergreen form at digitalservices.georgia.gov/orchard-growers.
Our usability tests are the most direct way to find out what’s working and what isn’t for millions of people using GovHub websites like yours! We then use the test results to guide our solutions to make GovHub websites even better.
Ultimately, by helping us get studies out to your users, you fuel GovHub improvements that will make your workday easier. We’ll also keep an eye on new ways to improve the Advocates program so we continue to provide even more direct benefits to you.
What kinds of tests would I be sharing with my web visitors?
Depending on the goals of the test, it might take one of a few forms. The most common types of tests are:
- A click test where we present you with a task, and you click where in a screenshot you’d expect to complete the task.
- An online questionnaire where you select from a list of possible answers or give us your feedback free-form.
- A moderated performance test where we’ll talk with you over a video call, ask you to share your screen, and walk us through your thoughts on a website or how you would complete a task.