Hosting and Support
Our platform is hosted through Amazon Web Services. Hosting is designed to be secure, efficient, and flexible — quickly reacting to spikes in traffic. Sites on our platform have a 99.98% uptime, with most downtime attributed to maintenance.
The GeorgiaGov platform is hosted through a cloud-based solution. We provide 24/7 monitoring of security threats, flexibility to expand and shrink based on usage, and constant monitoring to ensure your site is up and running at all times. In 2015, our hosting provider maintained a 99.98% uptime for all of our platform sites.
Support is included throughout the lifetime of hosting with us. We understand your need to get answers quickly, so our support team is ready when you need us and will respond to all ticket requests within 24 hours. If you have a problem with your site or need help, you can open a support ticket at any time.
We’ve also put together steps for new content managers to get started. For all of you veterans out there, you can check our web resources, training manuals and videos, web guides, and blog for answers and guidance to many questions and issues you encounter.