An official website of the State of Georgia.
How you know
Local, state, and federal government websites often end in .gov. State of Georgia government websites and email systems use “georgia.gov” or “ga.gov” at the end of the address. Before sharing sensitive or personal information, make sure you’re on an official state website.
Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia.
“I make state government information and services digitally available, usable, and accessible to people.”
“I lead the team that organizes the information and writes the words on the official website for the state of Georgia (Georgia.gov). We also train and consult with other state agencies to make sure their digital information is done well and is accessible to all Georgians.”
“I lead testing and maintenance efforts for the DSGa team. I also supervise and organize the Service Desk, managing requests for help as well as support expectations for our clients.”
“I work closely with our clients to ensure that they're receiving the best customer experience. I answer their questions, assist them with problems, and offer guidance on how to use data to improve their websites.”
“I take the stress out of using technology by looking at what frustrates people when they interact with websites or apps. This helps me identify what’s behind the problem. Then I’m able to offer recommendations based on that data to transform a person’s tech experience into a more intuitive and satisfying one.”
“I take complex information and make it easy to grasp.”
“If I’m doing my job right, then you’ll be able to visit the Georgia.gov website and quickly and easily find whatever information you need and understand it right away.”
“I explain to people how they can make the most of their government's services.”
“I manage the projects that our team takes on, whether they’re with other state agencies or ones for DSGa. Agency projects include things like helping them join GovHub, improving Georgians’ ability to find information, redesigning websites, and collaborating with content managers to improve their content strategy. DSGa projects usually involve improving our services and finding ways to continue education around digital best practices.”
“Imagine a thousand balls floating all around. And now imagine that you're trying to catch them all and stack them in order in a box with no lid. That's a pretty good description of what I do.”
"I equip people with the knowledge, tools, & resources to be successful in their jobs."
“I try to make sure that the people who use our services and products are equipped with the knowledge and best practices to successfully carry out their own work.”
“I strive to ensure smooth user experiences. This involves talking to customers, creating roadmaps, defining features, and lots of testing for DSGa’s digital products.”
“I spend a great deal of my day thinking about how to make our products and services better. I accomplish some of these improvements by writing code, and accomplish even more by writing to and talking to people. I make technical decisions and keep an eye out for risks. I translate web developer jargon into layperson speech, and vice versa. I am the nerdiest person on the team.”
“Formally, I work along with a team of Project Managers to ensure projects meet quality standards and are completed on time and within budget. Less formally, I make sure I set my team up for success while having a good time.”