An official website of the State of Georgia.
How you know
Local, state, and federal government websites often end in .gov. State of Georgia government websites and email systems use “georgia.gov” or “ga.gov” at the end of the address. Before sharing sensitive or personal information, make sure you’re on an official state website.
Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia.
“I make state government information and services digitally available, usable, and accessible to people.”
"I identify defects and assure the quality of products for the DSGa team. I perform routine tests to ensure system functionality. This helps improve company standards, processes, and procedures."
“I lead the team that organizes the information and writes the words on the official website for the state of Georgia (Georgia.gov). We also train and consult with other state agencies to make sure their digital information is done well and is accessible to all Georgians.”
“I help organizations communicate with the audiences they're trying to reach and help each side achieve their goal in a given situation. In a way, I'm like a translator, making sure each side understands the other.”
“I lead testing and maintenance efforts for the DSGa team. I also supervise and organize the Service Desk, managing requests for help as well as support expectations for our clients.”
“I work closely with our clients to ensure that they're receiving the best customer experience. I answer their questions, assist them with problems, and offer guidance on how to use data to improve their websites.”
“I take the stress out of using technology by looking at what frustrates people when they interact with websites or apps. This helps me identify what’s behind the problem. Then I’m able to offer recommendations based on that data to transform a person’s tech experience into a more intuitive and satisfying one.”
“I take complex information and make it easy to grasp.”
“I explain to people how they can make the most of their government's services.”
“Imagine a thousand balls floating all around. And now imagine that you're trying to catch them all and stack them in order in a box with no lid. That's a pretty good description of what I do.”
"I equip people with the knowledge, tools, & resources to be successful in their jobs."
“I try to make sure that the people who use our services and products are equipped with the knowledge and best practices to successfully carry out their own work.”
“I spend a great deal of my day thinking about how to make our products and services better. I accomplish some of these improvements by writing code, and accomplish even more by writing to and talking to people. I make technical decisions and keep an eye out for risks. I translate web developer jargon into layperson speech, and vice versa. I am the nerdiest person on the team.”
“Formally, I work along with a team of Project Managers to ensure projects meet quality standards and are completed on time and within budget. Less formally, I make sure I set my team up for success while having a good time.”