Outreach Coordinator

JOB SUMMARY:  

The Outreach Coordinator will be responsible for customer acquisition, retention, and growth. Using data-driven decision making on outreach approaches, this person should be able to gauge agency stats, and understand end user behavior patterns.

RESPONSIBILITIES:

  • Learn about Digital Services Georgia (DSGa) products and its potential impact on state agencies and constituents as a whole.
  • Understand the digital properties of client agencies in their current state and their future needs.
  • Respond to outreach inquiries from elected officials, state organizations, and local or regional municipalities
  • Maintain accurate client contact information
  • Assist with support projects, analytics, and implementation of marketing campaigns
  • Prepare and schedule regular communications and announcements
  • Assist with the support desk to engage with clients and understand the platform
  • Identify opportunities for client growth
  • Performs other duties as assigned

Core Competencies:

  • Understanding of analytics
  • Liaison between internal team and external clients
  • Ability to manage multiple projects at a time
  • Ability to work in a deadline-driven environment
  • Attention to detail in written and verbal presentation
  • Communication skills: listening, verbal, writing, and visual
  • Effective notetaking
  • Time-management
  • Self-motivated
  • Critical thinking and problem-solving skills

AGENCY SPECIFIC QUALIFICATIONS:

Minimum Qualifications:

Five (5) years of experience in digital communications, web analytics, public relations or marketing. Understanding of digital marketing tools, best practices, quality indicators and project needs of Digital Services.

Preferred Qualifications: (Preference will be given to candidates who, demonstrate some or all of the following skills/experience):

  • Bachelor’s Degree in communications, public administration, marketing, or related field and one (1) year of experience with content management systems (Drupal, WordPress)
  • Knowledge of state governmental affairs
  • Excellent writing skills, along with superior interpersonal communication and project coordination/management skills.
  • Proficiency with Google Sheets and Microsoft Excel
  • Experience with marketing campaigns
  • Strong organizational skills